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All patients are admitted on the understanding that they have made arrangements to pay their hospital account.
The following is a guide to assist you. If you have any queries or concerns regarding your hospital account please discuss these with accounts staff.
You may request an estimate of the costs of your procedure. First, please ask your specialist about the expected cost (specialist and anaesthetist fees) and also the expected time in theatre (where applicable) and the length of your stay in hospital (e.g. day stay or overnight).
The hospital can then provide you with an estimate of the hospital charges that may apply to your visit, based on our experience.
We are only able to provide you with an estimate of your surgery costs at this time. The actual cost will not be known until after your surgery has been completed and your account is made up at the time of your discharge.
If you are paying for the cost of your procedure yourself a prepayment is required prior to admission for the hospital fee.
The prepayment amount will be based on the estimate provided and when you have been discharged an invoice will be completed. If the invoice is for more than the prepayment received, the additional amount will need to be paid as per our Terms and Conditions of Payment. If the final invoice is for less than the prepayment, a refund for the difference will be made to you either by direct credit to your bank account, or to your credit card.
Please note that surgeon, anaesthetist and any other independent health provider (e.g. physiotherapist, occupational therapist, radiology and laboratory) may send an account to you separately, as each practitioner is independent of the hospital and will have a separate account, which you are responsible for paying.
Accepted payment options include:
Additional Costs that may apply to your Admission
Take Home Medications
You will need to pay for any take-home medication when you are discharged.
The payment of a bond will be required on or before your discharge for any mobility equipment loaned to you by the hospital. The weekly hire fee will be deducted from this bond on return of the equipment.
Your specialist and nursing staff will discuss with you the need for any physiotherapy. There is an additional cost for this service.
We can facilitate an occupational therapist to visit you at home to assist with your requirements on discharge. There is an additional cost for this service.
Ambulance Transfer Costs
In the unlikely event that your condition deteriorates and requires the care of another facility, a transfer will be arranged. In the case of private patients there is a fee charged by Ambulance Services. If the transfer requires the involvement of a Medical Retrieval Team (for acutely ill patients) there is also a fee charged by the public hospital. This fee may not be covered by medical insurance.
If you have health insurance and your procedure is covered by your insurance policy you must obtain “prior approval” before admission and bring this letter with you on admission. In such cases, you will not have to pay for your procedure, except for any co-payment or excess which may apply. A prompt claim from your insurer, and settlement by you of any shortfall, is expected – refer to Terms and Conditions of Payment.
It's important to bear in mind that, if your surgery is only partially funded by insurance, you will be asked to make a prepayment for the expected balance or to pay the balance of your account prior to leaving the hospital.
Also depending on your insurer and policy you may still receive a separate account from your surgeon, anaesthetist and any other independent health provider (e.g. physiotherapist, radiology and laboratory).
If your treatment is covered by ACC please bring your letter of approval and present it on admission.
Surgery cannot go ahead without ACC approval. We suggest that you confirm this with your surgeon prior to admission.
If your surgery has been approved under an ACC elective contract your hospital accounts will be paid directly by ACC. You are required to pay any personal expenses incurred such as a refundable bond for mobility equipment loaned to you and any ancillary charges that you may incur (e.g. suite upgrade, toll calls etc).
If approval is under ACC Regulations (co-payment), the shortfall applicable is due for payment as per our Terms and Conditions of Payment.
District Health Board (DHB) Patients
There is no charge to DHB patients other than any ancillary charges that may be incurred (e.g. suite upgrade, toll calls etc).
Terms and Conditions of Payment
Payment terms are 7 days following date of invoice.
Any balance remaining unpaid 1 month after the date of invoice will attract interest at the rate of 14% per annum. Interest will be calculated daily from the due date of invoice and may be added to the outstanding balance at the end of each calendar month, up to the actual date of payment.
Any debt collection, legal or other costs incurred in the collection of outstanding amounts will also be payable by you, the debtor. Any variation to these terms will be at the discretion of hospital management.
If there is a delay with your insurance claim, or another reason that you are not able to pay our account within 7 days (1 month for insurance claims) of the date of invoice, please ensure you contact us before the due date.
If you have any queries or concerns regarding your hospital account please discuss these with hospital accounts staff.