All patients are admitted on the understanding that they have made arrangements to pay the hospital’s accounts. The following is a guide to assist you.
For some procedures, or when Wakefield Hospital considers it appropriate, this will mean settling the hospital account either in part or in full prior to the procedure being undertaken. Either your surgeon or the hospital will advise you if this is the case.
In addition, the payment of a refundable bond may be required, on or before your discharge, for any mobility equipment loaned to you by the hospital.
To assist you, EFTPOS is available, and MasterCard, American Express and Visa credit cards are accepted. We also process MasterCard and Visa credit-card payments over the telephone. If paying by cheque, please make it payable to ‘Wakefield Hospital’.
Some medical insurance policies will refund only a portion of your hospital account. A prompt claim from your insurer, and settlement by you of any shortfall, is expected. It is advisable to contact your medical insurer prior to surgery to obtain prior approval. This will speed up the processing of your claim and may indicate to you in advance, the level of reimbursement you can expect from your insurer. If you require assistance with the completion of a Claims Form, please ask our reception or accounts staff to help you.
In addition to the hospital account, you are likely to receive separate accounts from your surgeon, anaesthetist, radiology and laboratory, as well as other specialists, if applicable. You should pay their fees directly to them.
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Our actual costs are charged on an ‘as used’ basis (unless a fixed price fee is applicable) and can vary significantly from patient to patient, even for the same procedure.
As well as the hospital account, you will receive separate accounts from your anaesthetist, surgeon and/or physician. If you have received radiology or laboratory services during your stay, their charges will also be invoiced separately to you.